Frequently Asked Questions
Everything you need to know about our Fruit Stem Cell Science and shopping with us.
Are Andalou Naturals products vegan and cruelty-free?
Yes, all of our products are 100% cruelty-free and our formulas are 98% nature-derived. The vast majority of our products are vegan, with the exception of a few items that contain sustainably sourced beeswax or honey.
What is Fruit Stem Cell Science?
Our signature Fruit Stem Cell Science is a signature innovation that utilizes a blend of nature’s most potent bioactive stem cells from the Heirloom Apple, Grape, Swiss Alpine Rose, Argan Tree, and Hemp Plant to support skin health and vitality.
Are your products safe for sensitive skin?
We offer specific ranges, such as our 1000 Roses line, which are formulated specifically for sensitive skin. However, we always recommend performing a patch test before incorporating a new product into your routine.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on the carrier's website to monitor your delivery progress.
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase from our website, you may return the product within 30 days of the purchase date for a full refund.
Do you ship internationally?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to reach our global community in the near future.